Terms and Conditions

1. Acceptance of Terms

Welcome to Hexai.care. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Description of Service

Hexai.care provides AI-powered healthcare communication tools designed to enhance interactions between healthcare providers and patients. Our services include but are not limited to:

• Voice and video communication platforms
• Document management systems
• AI assistants for healthcare professionals
• Medical knowledge base management tools

3. Service Configuration

The exact features available to a customer depend on the subscribed service, regional configuration and agreed implementation scope.

Some features may be restricted or disabled where they cannot operate within the agreed regional boundary.

4. Regional Deployment

Where a regional deployment has been selected, HexAI configures the parts of the service that it manages in accordance with the agreed regional boundary. The available options are summarised on our Regional deployment options page.

The exact commitment applicable to a customer is the commitment recorded in the relevant order form, service schedule, data-processing agreement or other written agreement.

5. Customer-Managed Telephony

A customer may choose to use its own telephony provider or telephony infrastructure.

In that case, HexAI may provide SIP details, configuration guidance and integration support so that the customer's telephony environment can connect to the HexAI service.

Unless otherwise agreed in writing, the customer is responsible for its own telephony environment and for ensuring that its telephony provider, call routing, number management, recording, retention and related processes meet the customer's legal, regulatory and compliance requirements.

HexAI may provide additional telephony or SIP integration services as a separately agreed implementation or professional service.

6. User Accounts

To access certain features of our service, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

7. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to our collection and use of data as outlined in our Privacy Policy.

8. Healthcare Compliance

Hexai.care is designed with healthcare regulations in mind, including HIPAA and GDPR. However, it is the responsibility of healthcare providers using our platform to ensure their use complies with all applicable laws and regulations governing patient data and healthcare communications.

Customers remain responsible for determining whether their use of HexAI, including any connected telephony environment, is appropriate for their legal, regulatory, clinical-governance and information-governance obligations.

9. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, and software, are the exclusive property of Hexai Care Limited and are protected by UK and international copyright, trademark, and other intellectual property laws.

10. User Content

You retain all rights to any content you submit, post, or display on or through our services. By providing content to our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content.

11. Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. This includes but is not limited to transmitting any malware, spyware, or code of a destructive nature.

12. Limitation of Liability

To the maximum extent permitted by law, Hexai Care Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

13. Availability

Unless expressly agreed in a service-level agreement or service schedule, HexAI does not guarantee uninterrupted operation, multi-region redundancy or automatic failover.

Feature availability may vary depending on the selected deployment, plan and technical availability.

14. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties, or for any other reason.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of significant changes by posting the new Terms and Conditions on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: