Every patient called.
Every call accountable.
HexAI’s voice agents make the calls your teams can’t keep up with — consent, pre-operative assessment, reminders, results and follow-up — in natural, interruptible conversation, on your own phone numbers, under UK data-residency controls.
Press to Talk
Tap the button to start speaking
Tap the microphone and talk to a live HexAI agent — no forms, no sign-up.
The calls that keep a pathway moving are the first to slip
Unreturned consent forms. Pre-op questionnaires chased for weeks. Reminders that never went out. HexAI ships thirteen specialised agents across five care operations — one platform that walks the whole journey, and records every step.
Consent
The first call any patient receives. Records the six permissions — voice, data, AI contact, transcripts, third-party and research — before anything else is allowed to happen.
Appointments
Pre-appointment triage, check-in and reminder calls that confirm, rebook or cancel — and follow up by text with a callback option when a patient can’t answer.
Pre-operative
The full pre-op questionnaire completed by phone, answers scored and flagged for clinicians, with follow-up and feedback calls after the visit.
Airway assessment
Specialist airway screening in conversation, with photo capture through the patient portal feeding the clinician’s review.
Results & bespoke calls
A clinician composes the message; the agent verifies identity before a word of it is spoken, and never redials on its own.
Your pathway next
Agents are configuration, not code — new form-driven calls can be added to the platform without a software release.
A conversation patients stay in
The difference between a completed pre-op assessment and a hang-up is conversation quality. It’s the part we obsess over.
Sounds like a person, listens like one
Patients can interrupt, hesitate or change their mind mid-sentence — the agent yields, listens and picks the thread back up naturally.
Professional British voices
A curated set of warm, professional UK voices — choose per agent, preview before you commit, and keep one consistent voice for your service.
Knows who it’s talking to
Speech recognition is primed with the patient’s, agent’s and hospital’s names on every call, and identity is verified before anything sensitive is said.
Speaks your patients’ languages
English, Hindi and Spanish in production today, Bengali in clinical validation — the agent locks to the patient’s language from their first sentence.
Grounded in the record
Every reply draws on the patient’s appointment and pathway context — and everything captured lands back in the clinical record, attributed and timestamped.
Measured, not assumed
Latency, turn-taking and accuracy are continuously measured with simulated patient calls before changes ever reach a real one.
Built for UK healthcare governance
An AI that phones patients has to clear a higher bar than a chatbot. These aren’t policies on a slide — they’re how the platform is built.
UK data residency
Choose UK Regional or UK + EU Regional processing, with your telephony on your own numbers. The residency model is published, not implied.
See deployment options →Consent before contact
Six permission scopes are asked, recorded and honoured before any other agent may call. Withdrawal takes effect immediately — including transcript redaction.
Auditable by design
Every call transcribed and attributed; subject-access export and right-to-erasure are built-in operations, not support tickets.
Humans hold the line
Staff can end any live call with one click, and test mode rings your team’s browsers — never a patient — while you evaluate.
Explainable outcomes
Every recommendation and recorded outcome carries reasoning a clinician can inspect, challenge and overrule.
GDPR-aligned, and honest about it
Built to UK GDPR expectations — encryption in transit, scoped access, PII-scrubbed logging — with our compliance posture published as it matures.
Read the security overview →Run it your way
Your estate, your numbers, your rules — the platform adapts to your governance, not the other way round.
Self-hosted
The full stack in your own infrastructure — media, models and data inside your estate.
Managed cloud
Managed inference and voices for the fastest, most natural conversations — switchable from the console at runtime, no redeployment.
Your own numbers
Bring your hospital’s Twilio or Telnyx account; patients see the number they already know, per care pathway.
Full residency and telephony details on the deployment options page.
Get in Touch
Let's transform care together
Reach out and our team will get back to you within 24 hours.
Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE · Company number: 16378298 · Registered in England and Wales