Privacy Policy
Last Updated: 18 May 2025
1. Introduction
At Hexai Care Limited ("Hexai.care", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We take your privacy seriously and have designed our services with data protection in mind. This policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.
2. Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
This includes information that can be used to identify you, such as your name, email address, telephone number, and professional credentials if you are a healthcare provider.
Health Information
For healthcare providers using our platform, we may process patient health information that you input or upload to our system. This information is subject to additional protections as described in our HIPAA Compliance section.
Usage Data
We collect information about how you interact with our services, including the features you use, the time spent on our platform, and the pages you visit.
Device Information
We may collect information about the device you use to access our services, including the hardware model, operating system, unique device identifiers, and mobile network information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
We use industry-standard encryption, secure server facilities, and other measures to protect against unauthorized access, disclosure, alteration, or destruction of your information.
5. HIPAA Compliance
For healthcare providers in the United States, we understand the importance of HIPAA compliance. We are committed to maintaining the security and privacy of Protected Health Information (PHI) in accordance with HIPAA regulations.
We implement physical, technical, and administrative safeguards to protect PHI and will enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA.
6. GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means you have certain rights regarding your personal data, including:
- The right to access your personal data
- The right to rectify inaccurate personal data
- The right to erasure ("right to be forgotten")
- The right to restrict processing of your personal data
- The right to data portability
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Third-Party Services
Our services may contain links to third-party websites and services that are not owned or controlled by Hexai Care Limited. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
9. Children's Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Hexai Care Limited
Unit 82a James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Email: hexaicare@gmail.com